Policies
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| Appointments We recommend that you make all appointments in advance to ensure stylist availability, as well as to secure the time that works best for your schedule. Please arrive 10 minutes before your scheduled appointment time in order to relax, browse style ideas and enjoy a refreshing beverage. If you are late for your appointment, we may need to reschedule your appointment or modify your service(s). Cancellation Policy If you miss your appointment without giving at least a 24-hour notice, then you will be billed 1/2 of the cost of the missed service(s). Failure to show for an appointment will result in a full service charge. It is expected that these fees will be paid prior to future visits. For your convenience, we provide a confirmation call 48 hours prior to your appointment. We ask that you keep us informed of any changes in your contact information. Gratuities Gratuities are not included in services provided or gift certificate purchases. Gratuities are always appreciated and we thank you for your thoughtfulness. All tipping must be done in cash or check made out directly to your stylist. Envelopes are provided for your convenience at the reception desk. Please indicate on the envelope who the tip is for and who it is from and we will forward it to your stylist. Guest Policy In the service area of the salon we can only accommodate those clients receiving services. We thank you for your cooperation in advance. Our goal is to provide each client with personalized individual attention. All guests are asked to wait in the reception area. In addition, we ask that all children (not receiving a service) remain supervised in the reception area for their safety. Cell Phones We ask that all cell phones be set to vibrate before entering the salon as a courtesy to other clients and our design team. We strive to provide a relaxing, private and undisturbed atmosphere at all times. Payment Methods We accept Visa, MasterCard, cash and checks. Service Guarantee We want you to be happy and satisfied with your services. Therefore, we do ask that you call us within 14 days of your service(s) for any changes that you may require. We do not offer refunds on services, but we are happy for the opportunity to make things right for you. If at any time you feel you that would like to try the services of a different designer, then we support and recommend that you do so. Our entire team's talent is at your disposal and discretion. Product Guarantee We offer full exchanges on all product purchases. It is important to us that you have the correct hair care products for your use at home. We want you to have exactly what works for you; we do not wish to add to the product graveyard that exists under many bathrooms sinks. We encourage you to bring in any item that is not meeting your expectations and we will replace it with something that better suits your needs. Returns are accepted on all hair care products and will be given full exchange credit toward the purchase of another product. Returns on hairdryers, flat-irons and curling irons must occur within 14 days of the original purchase date. Returned items must consist of all packaging and be in original condition. We cannot offer returns or exchanges on hair accessories such as clips, brushes, combs, etc. Sales of those items are final. Gift Certificates Gift certificates are available for your gift giving convenience and are offered in any amount. Gift certificates do not include gratuities and are not redeemable for cash. Disclaimer All pricing is based on time used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing, then we urge you to ask your stylist for pricing prior to your service. |